Privacy Policy

The short version

• We collect what a delivery needs and not more.
• We never show another user your phone number, your email, your ID documents or your exact address.
• We never sell your personal data.
• You can ask for your data, or ask us to delete your account.

What we collect

• Account: your name, mobile number, and email if you give one.
• Verification: identity checks are performed by a licensed verification partner. CarriBag receives the result — verified or not — and does not display your documents to other users.
• Trips and items: cities, dates, travel method, what you are sending, item photos.
• Handover records: pickup and delivery codes, times, and any seal number, kept as the record of what happened.
• Payments: handled by a licensed payment provider. Card and UPI credentials are entered on the provider’s screen, not ours, and we do not store them.
• Location: only if you turn it on, only while a delivery is in progress, and only for that delivery.
• Device and usage data needed to keep the service running and to detect abuse.

What other users see

A traveller’s public profile shows a given name and last initial, a verified badge if the check has passed, the number of completed trips, and a rating only once real ratings exist.

• Never shown: full name, phone number, email, home address, ticket or PNR, ID documents.
• Pickup and delivery areas are shown before a match. Exact addresses appear only after both people have agreed.
• Messages go through in-app chat so nobody has to hand over a phone number.

Why we keep it

To run the service, to settle payments, to investigate a dispute, to meet legal obligations, and to keep people safe. Handover records exist so that if something goes wrong there is a record rather than two conflicting memories.

How long we keep it

Delivery records are kept while they may be needed for a dispute, a refund, or a legal obligation, then deleted. Exact retention periods will be published here after review.

Your choices

• Ask for a copy of your data.
• Correct anything wrong.
• Ask us to delete your account. Some records must be kept where the law requires it.
• Turn location and notifications off at any time; we only ask for them at the moment they are needed.